Sophie’s story
Picture Sophie, a 14-year-old whose family circumstances leave her without the emotional support she needs. The recommender system on her favourite social media platform, like all of them, decides what to show her by watching what holds her attention — and has inferred that she lingers on content about self-harm.
Nothing about her being fourteen, or the subject being self-harm, makes it pause. She sometimes recognises a post as harmful and reports it, sometimes she does not, and it keeps surfacing again and again: taking one item out of the way only makes room for the next one that keeps her engaged.
She has also turned to an AI companion, available for free and across all the devices she has access to. It is always present, validating, responsive in the register of a trusted person, which makes it easy to disclose fears she cannot share elsewhere. It makes no claim to being a medical tool, so none of the rules built for medical tools apply to it. It agrees with her, reinforces her beliefs, and accommodates her emotional needs, and it all happens through ordinary conversation, with no intention to manipulate her: it just turns out that way.
In fact, the system has no intentions at all, but she lacks the literacy to understand what her companion can or cannot do, and what the recommender system is doing to her information environment. Even if she did understand, in practice she feels drawn to it as if she cannot stop, since her ability to control impulses and emotions has not yet fully developed. In the meantime, the business model that monetises all these dynamics rests undisturbed.
When she self-harms, no single authority has oversight of how it came about. Every rule that might apply was written to catch one thing at a time: a piece of misused data, a piece of harmful content, a prohibited manipulative technique, a defective design. Sophie was not failed by any single instrument, she fell through the gap between all of them.
Note: Sophie is a fictional character to illustrate how a child could fall through gaps between existing EU regulatory instruments, as discussed in our commentary.